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Check the Event Viewer and post in the Outlook forum for further help.

Run a Repair, Office Diagnostics or reinstall Office/Outlook.Use scanpst.exe to fix Outlook Data File errors.Does Outlook still work for other users on the computer?.Depending on the answers, you could possibly skip large portions of this guide or even directly get a solution to your startup issue. We’ll start off this guide with 3 easy questions. This guide explains all you need to know about that in order to get your Outlook to start without errors again.Īside from solving problems with starting Outlook, this guide can also be used as a base to troubleshoot other common Outlook issues. Then, select Connection Status.Įxpand ALL columns, and then take screenshots of all the information.Getting Outlook to work again properly when experiencing startup errors, crashes or hangs (Not Responding in the Title Bar) often is not that hard but it does require some specific knowledge about the inner workings of Outlook. Hold down the Ctrl key and right-select the icon. The Outlook connection status may be used to investigate connectivity issues.

Restart Outlook and send it to Microsoft, or upload to the secure location if that was specified.

zip file if it's too large to easily share.

Copy the most recent Outlook*.etl file to your Desktop or other temporary folder.

Exit Outlook so the data you captured is written to the file.

In most cases, you will only have to collect the Outlook*.etl for analysis by Microsoft. In File Explorer, select on the Outlook Logging folder and sort by Date Modified: The log files will be in the user's temp directory that can be found by typing %temp% in the Run box or File Explorer: Outlook stores diagnostic information in memory until the application is shut down.

It is important to close Outlook after you have reproduced the behavior.