Although it’s not necessarily a death notice, if a seller acquires too many of these red flags, Amazon could suspend or terminate the account. Unfortunately, for sellers – too many A-to-z claims (just like negative reviews) can severely damage the quality of the seller account and have a negative impact on the ability to sell.Īs a seller, if you are hit with an A-to-z claim, you should not take it lightly. This policy was put in place to protect the customers Amazon values. If either are unsatisfactory, customers can report the problem to Amazon and their team will determine if the customer is eligible for a refund. In the event a customer purchases an item from a Third Party seller and something goes wrong (for example, it fails to deliver on-time), the Amazon A-to-z Guarantee is in place to protect customers (and their wallets).Īmazon’s A-to-z Guarantee covers two things – the timely delivery of your item and the condition of the purchased items.
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